Shift Leader: Drive Team Performance & Guest Experience

Take 5 Car Wash; Fuquay-Varina (NC); On-site; USD 15,000 - 21,000; Full time

Job summary

Whistle Express is seeking a Shift Lead to run daily operations on-site, lead the crew, and ensure top-tier customer service. You will manage opening and closing procedures, maintain safety standards, and coach team members to deliver a consistent, high-quality wash experience.

The ideal candidate has prior leadership or team supervision experience, excels under pressure, and is comfortable working outdoors at pace. This role rewards ownership and proactive problem-solving.

Qualifications

• Experience leading a team in a customer-facing setting.
• Ability to manage opening/closing procedures.
• Strong communication and conflict-resolution skills.

Responsibilities

• Greet customers and drive engagement with services and memberships.
• Direct vehicles safely into the wash and ensure safety protocols.
• Lead shifts, delegate tasks, and resolve issues in the absence of leadership.
• Inspect wash quality and uphold Sparkle Assurance standards.

Skills

Leadership

Customer service

Team coordination

Education

High school diploma or equivalent

Job description

Whistle Express is seeking a Shift Lead to run daily operations on-site, lead the crew, and ensure top-tier customer service. You will manage opening and closing procedures, maintain safety standards, and coach team members to deliver a consistent, high-quality wash experience.

The ideal candidate has prior leadership or team supervision experience, excels under pressure, and is comfortable working outdoors at pace. This role rewards ownership and proactive problem-solving.