Shift Lead: Customer-Focused Operations Leader

Whistle Express Car Wash; Highlands Ranch, Northern (CO, KY); Hybrid; USD 17,000 - 31,000; Full time

Job summary

Whistle Express Car Wash is seeking a dedicated Shift Lead to help ensure each shift runs smoothly, support the team, and deliver a great customer experience on site. You will engage customers, supervise daily operations, and uphold site standards while leading the team when management is not on-site.

This role emphasizes leadership, outdoor work, and a fast-paced environment. Prior leadership or team experience is a plus, with opportunities to mentor teammates and maintain high wash quality.

Qualifications

• Customer service experience or enjoy engaging with customers.
• Ability to lead and motivate a team during shifts.
• Comfortable working outdoors and staying active while on duty.

Responsibilities

• Greet customers and provide a positive experience; answer questions about services and memberships.
• Direct vehicles safely into wash tunnel and ensure proper positioning.
• Open and close operations as a key holder and lead the team in the absence of management.
• Enforce safety protocols and monitor equipment for issues; provide feedback to improve wash quality.

Skills

Customer service

Leadership

Team coordination

Job description

Whistle Express Car Wash is seeking a dedicated Shift Lead to help ensure each shift runs smoothly, support the team, and deliver a great customer experience on site. You will engage customers, supervise daily operations, and uphold site standards while leading the team when management is not on-site.

This role emphasizes leadership, outdoor work, and a fast-paced environment. Prior leadership or team experience is a plus, with opportunities to mentor teammates and maintain high wash quality.