Shift Leader: Drive Team Magic & Guest Experience

Caribou Coffee; Travelers Rest (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

Caribou Coffee in Travelers Rest, SC is seeking an energetic Shift Leader to guide daily operations, uphold service standards, and support a high‑performing team.

You will mentor teammates, manage guest experiences, ensure product quality, and handle store administration with integrity. This role offers growth opportunities, teamwork, and a fun, fast-paced environment dedicated to making our guests feel welcome every day.

Qualifications

• Minimum 1 year of leadership, restaurant, retail, or customer service experience.
• Able to work early mornings, evenings, some holidays and weekends.
• Must be at least 18 years old.

Responsibilities

• Lead shifts that engage the team and satisfy guests with Make Fun Happen.
• Own the day’s deployment, roles, and responsibilities on shift.
• Coach team members and provide in-the-moment feedback.
• Ensure SOPs and quality standards are followed consistently.
• Train staff on roles, product knowledge, and promotions.
• Perform administrative tasks like deposits and inventory as needed.

Skills

Leadership

Team management

Customer service

Communication

Availability include weekends

Education

High school diploma or GED

Job description

Caribou Coffee in Travelers Rest, SC is seeking an energetic Shift Leader to guide daily operations, uphold service standards, and support a high‑performing team.

You will mentor teammates, manage guest experiences, ensure product quality, and handle store administration with integrity. This role offers growth opportunities, teamwork, and a fun, fast-paced environment dedicated to making our guests feel welcome every day.