Shift Leader: Drive Service & Team Excellence

Hunter Super Techs - TurnPoint; Heath (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin is seeking a Shift Leader to coach team members and ensure brand standards throughout each shift. You will support the Restaurant Manager, manage daily operations, and maintain guest satisfaction in a fast-paced environment.

The role requires leadership experience in hospitality or retail, ability to multitask, and strong communication skills. This is a full-time, on-site position at the Heath, OH location.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills required.
• Fluent in spoken and written English or local language.
• Previous leadership experience in retail, restaurant or hospitality.
• Proven experience managing daily store operations, including opening/closing and cash handling.
• Demonstrated ability to lead teams and deliver exceptional customer experience in a fast-paced environment.

Responsibilities

• Coach restaurant team members throughout the shift with timely, constructive feedback.
• Support the Restaurant Manager in meeting operational goals and executing brand standards.
• Ensure brand standards are met for food/beverage preparation during the shift.
• Communicate shift priorities and results to the team.
• Complete shift deployment plans to adequately support positions.
• Delegate tasks for smooth workflow and resource efficiency.
• Oversee franchisee safety, security, and profitability policies during the shift.
• Maintain food safety standards and manage inventory during the shift.
• Handle customer complaints, conflicts, and emergencies and resolve them promptly.

Skills

Leadership experience

Customer service

Team coaching

Communication

Problem solving

Training others

Cash handling

English fluent

Education

HS Diploma or GED

Tools

Basic computer skills

Job description

Dunkin is seeking a Shift Leader to coach team members and ensure brand standards throughout each shift. You will support the Restaurant Manager, manage daily operations, and maintain guest satisfaction in a fast-paced environment.

The role requires leadership experience in hospitality or retail, ability to multitask, and strong communication skills. This is a full-time, on-site position at the Heath, OH location.