Shift Leader: Drive Sales, Train Teams, Elevate Service

MINISO USA; East Rutherford (NJ); Sur place; USD 22 000 - 26 000; Temps partiel

Résumé du poste

MINISO USA in East Rutherford, NJ is seeking a Shift Leader to support the Store Manager in daily operations and staff training. You will engage customers, oversee cash handling, merchandising, and store upkeep to drive KPI achievement and a memorable shopping experience.

The role emphasizes leadership, teamwork, and adherence to store policies while promoting the store’s membership program to foster loyalty. Prior retail supervisory experience is preferred.

Qualifications

• Leadership and customer-service orientation with the ability to train and develop staff.
• Strong communication and interpersonal skills for teamwork and conflict resolution.
• Ability to multitask in a fast-paced retail environment and maintain composure.

Responsabilités

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Connaissances

Leadership

Customer service

Multitasking

Communication

Formation

High school diploma or equivalent

Associate degree preferred

Outils

POS systems

Description du poste

MINISO USA in East Rutherford, NJ is seeking a Shift Leader to support the Store Manager in daily operations and staff training. You will engage customers, oversee cash handling, merchandising, and store upkeep to drive KPI achievement and a memorable shopping experience.

The role emphasizes leadership, teamwork, and adherence to store policies while promoting the store’s membership program to foster loyalty. Prior retail supervisory experience is preferred.