Shift Leader - Drive Sales, Service & Team Success

Crumbl Cookies; Dubuque (IA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free Cookies

Tips

Employee Discount

Sundays Off

Performance Bonuses

Extra Perks for Closing Shift

Job summary

Crumbl Cookies in Dubuque, IA is seeking an Assistant Store Manager/Shift Lead to oversee daily operations and drive sales performance. You will supervise staff, ensure top customer service, and help manage profitability while maintaining store standards.

The role emphasizes leadership, training, scheduling, and hands-on store supervision across bakers, drivers, and shift leads. A background in retail management and strong communication will help you succeed in a fast-paced, customer-focused

Qualifications

• High school diploma or GED required.
• Morning, day or night shift availability.
• Experience in retail or food service management is preferred.

Responsibilities

• Develop strategies to raise customer base, traffic and profitability.
• Meet sales goals by training, mentoring and providing feedback to staff.
• Ensure high levels of customer satisfaction through excellent service.
• Complete store administration and ensure compliance with policies and procedures.
• Maintain outstanding store condition and visual merchandising standards.
• Scheduling and ordering.
• Continually training employees toward 100% quality, cleanliness and service.
• Propose ideas to increase market share and conduct performance appraisals.

Skills

Retail management experience

Leadership

Customer management

Organizational skills

Communication skills

Education

High school diploma or GED

Business Management education or relevant field

Job description

Crumbl Cookies in Dubuque, IA is seeking an Assistant Store Manager/Shift Lead to oversee daily operations and drive sales performance. You will supervise staff, ensure top customer service, and help manage profitability while maintaining store standards.

The role emphasizes leadership, training, scheduling, and hands-on store supervision across bakers, drivers, and shift leads. A background in retail management and strong communication will help you succeed in a fast-paced, customer-focused