Shift Leader

Crumbl Cookies; Dubuque (IA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free Cookies

Tips

Employee Discount

Sundays Off

Performance Bonuses

Extra Perks for Closing Shift

Job summary

Crumbl Cookies in Dubuque, IA is seeking an Assistant Store Manager/Shift Lead to oversee daily operations and drive sales performance. You will supervise staff, ensure top customer service, and help manage profitability while maintaining store standards.

The role emphasizes leadership, training, scheduling, and hands-on store supervision across bakers, drivers, and shift leads. A background in retail management and strong communication will help you succeed in a fast-paced, customer-focused

Qualifications

• High school diploma or GED required.
• Morning, day or night shift availability.
• Experience in retail or food service management is preferred.

Responsibilities

• Develop strategies to raise customer base, traffic and profitability.
• Meet sales goals by training, mentoring and providing feedback to staff.
• Ensure high levels of customer satisfaction through excellent service.
• Complete store administration and ensure compliance with policies and procedures.
• Maintain outstanding store condition and visual merchandising standards.
• Scheduling and ordering.
• Continually training employees toward 100% quality, cleanliness and service.
• Propose ideas to increase market share and conduct performance appraisals.

Skills

Retail management experience

Leadership

Customer management

Organizational skills

Communication skills

Education

High school diploma or GED

Business Management education or relevant field

Job description

Full Job Description

We are looking for a results driven Assistant store managers/shift leads to be responsible for the overall store management. The successful candidate will be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively. Candidates will have the most success if they have a background in financial planning, employee recruitment, or retail management. Store manager responsibilities may include supervising bakers, drivers, shift leads and other staff.. Food service industry experience in fast paced, customer focused food service environment is highly desired.

Skills:

• Proven successful experience as a retail manager
• Powerful leading skills and business orientation
• Customer management skills
• Strong organizational skills
• Good communication and interpersonal skills
• Business Management education or relevant field

Responsibilities:

• Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
• Ensure high levels of customers satisfaction through excellent service
• Complete store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards
• Scheduling and Ordering
• Continually training employees- striving for 100% quality, cleanliness and customer service
• Propose innovative ideas to increase market share
• Conduct personnel performance appraisals to assess training needs and build career paths
• Deal with all issues that arise from staff or customers (complaints, grievances etc)
• Be a shining example of well behavior and high performance
• Additional store manager duties as needed

Qualifications:

• High school or equivalent (Required)
• High School Diploma or GED (Required)
• Morning Shift
• Day Shift
• Night Shift
• Driver's License (Preferred)
• Food Handler Certification (Preferred)

Benefits:

Free Cookies

Tips

Employee Discount

Sundays Off

Performance Bonuses

Extra Perks for Closing Shift

Since opening its doors four years ago, Crumbl has expanded to over 700 bakeries in 50 states nationwide, making it the fastest-growing cookie company in the nation. No matter how big the brand becomes, Crumbl is a family-owned business and is proud to contribute to the livelihoods of its thousands of local franchise partners, managers and bakers. With each new bakery, Crumbl will strive harder than ever to fulfill its mission of bringing family and friends together over the world’s best box of cookies.