Store Shift Lead: Lead Teams, Boost Sales & Service

Crumbl Cookies; Jackson (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Tips

50% off all Product

Sundays Off

Performance Bonuses

Job summary

Crumbl Cookies is seeking an Assistant Store Manager/Shift Lead to manage daily operations, lead a team, and drive sales in a fast-paced bakery environment. You will ensure top-notch customer service, smooth store execution, and adherence to standards while supporting upper management with strategic initiatives.

The role emphasizes staff mentoring, scheduling, and proactive problem solving to sustain growth and profitability at a high-volume location.

Qualifications

• Proven successful experience as a retail manager.
• Strong leadership and business orientation.
• Customer management skills and interpersonal abilities.
• Excellent organization and communication skills.
• Formal business management education or equivalent field.

Responsibilities

• Develop strategies to raise customer pool, traffic and profitability.
• Meet sales goals by training and mentoring staff.
• Ensure high customer satisfaction through exceptional service.
• Complete store administration and ensure policy compliance.
• Maintain store condition and visual merchandising standards.
• Manage scheduling and ordering.
• Continually train employees and pursue 100% quality and service.
• Propose ideas to increase market share; conduct performance appraisals.
• Resolve issues from staff or customers professionally.
• Be a positive example of performance; perform additional duties as needed

Skills

Retail management

Leadership

Customer management

Organizational skills

Communication skills

Business Management education

Job description

Crumbl Cookies is seeking an Assistant Store Manager/Shift Lead to manage daily operations, lead a team, and drive sales in a fast-paced bakery environment. You will ensure top-notch customer service, smooth store execution, and adherence to standards while supporting upper management with strategic initiatives.

The role emphasizes staff mentoring, scheduling, and proactive problem solving to sustain growth and profitability at a high-volume location.