Shift Lead

Crumbl Cookies; Jackson (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Tips

50% off all Product

Sundays Off

Performance Bonuses

Job summary

Crumbl Cookies is seeking an Assistant Store Manager/Shift Lead to manage daily operations, lead a team, and drive sales in a fast-paced bakery environment. You will ensure top-notch customer service, smooth store execution, and adherence to standards while supporting upper management with strategic initiatives.

The role emphasizes staff mentoring, scheduling, and proactive problem solving to sustain growth and profitability at a high-volume location.

Qualifications

• Proven successful experience as a retail manager.
• Strong leadership and business orientation.
• Customer management skills and interpersonal abilities.
• Excellent organization and communication skills.
• Formal business management education or equivalent field.

Responsibilities

• Develop strategies to raise customer pool, traffic and profitability.
• Meet sales goals by training and mentoring staff.
• Ensure high customer satisfaction through exceptional service.
• Complete store administration and ensure policy compliance.
• Maintain store condition and visual merchandising standards.
• Manage scheduling and ordering.
• Continually train employees and pursue 100% quality and service.
• Propose ideas to increase market share; conduct performance appraisals.
• Resolve issues from staff or customers professionally.
• Be a positive example of performance; perform additional duties as needed

Skills

Retail management

Leadership

Customer management

Organizational skills

Communication skills

Business Management education

Job description

Full Job Description

We are looking for a results driven Assistant store managers/shift leads to be responsible for the overall store management. The successful candidate will be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively. Candidates will have the most success if they have a background in financial planning, employee recruitment, or retail management. Store manager responsibilities may include supervising bakers, drivers, shift leads and other staff.. Food service industry experience in fast paced, customer focused food service environment is highly desired.

Skills:

• Proven successful experience as a retail manager
• Powerful leading skills and business orientation
• Customer management skills
• Strong organizational skills
• Good communication and interpersonal skills
• Business Management education or relevant field

Responsibilities:

• Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
• Ensure high levels of customers satisfaction through excellent service
• Complete store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards
• Scheduling and Ordering
• Continually training employees- striving for 100% quality, cleanliness and customer service
• Propose innovative ideas to increase market share
• Conduct personnel performance appraisals to assess training needs and build career paths
• Deal with all issues that arise from staff or customers (complaints, grievances etc)
• Be a shining example of well behavior and high performance
• Additional store manager duties as needed

Qualifications:

• High school or equivalent (Required)
• Day Shift (Preferred)
• Night Shift (Preferred)
• Driver's License (Preferred)
• Food Handler Certification (Preferred)

Benefits:

• Tips
• 50% off all Product
• Sundays Off
• Performance Bonuses

It all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. Crumbl was co-founded by Jason McGowan (CEO) & Sawyer Hemsley (COO). They both teamed up and dove head-first into the world of baking. After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that are just plain embarrassing to them today, the two cousins decided to take their 'perfect cookie quest' to the people.