Shift Lead

Crumbl Cookies; Paducah (KY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Tips

50% off all Product

Sundays Off

Performance Bonuses

Job summary

Crumbl Cookies is seeking a results‑driven Assistant Store Manager/Shift Lead to oversee daily operations, boost customer satisfaction, and help achieve sales and profitability goals in a fast‑paced food service environment.

You will supervise bakers and staff, train and mentor the team, handle scheduling and ordering, ensure compliance with policies, and maintain outstanding store conditions and merchandising standards while encouraging exceptional customer service.

Qualifications

• Experience managing a retail store and staff.
• Background in financial planning, recruitment, or retail management.
• Food service industry experience is highly desired.

Responsibilities

• Develop business strategies to raise customer pool, expand store traffic and optimize profitability.
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.
• Ensure high levels of customer satisfaction through excellent service.
• Complete store administration and ensure compliance with policies and procedures.
• Maintain outstanding store condition and visual merchandising standards.
• Scheduling and ordering.
• Continually training employees- striving for 100% quality, cleanliness and customer service.
• Propose innovative ideas to increase market share.
• Conduct personnel performance appraisals to assess training needs and build career paths.
• Deal with all issues that arise from staff or customers (complaints, grievances etc).
• Be a shining example of well behavior and high performance.
• Additional store manager duties as needed.

Skills

Retail management

Leadership

Customer management

Organizational skills

Communication

Education

Business Management education or relevant field

Job description

Full Job Description

We are looking for a results driven Assistant store managers/shift leads to be responsible for the overall store management. The successful candidate will be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively. Candidates will have the most success if they have a background in financial planning, employee recruitment, or retail management. Store manager responsibilities may include supervising bakers, drivers, shift leads and other staff.. Food service industry experience in fast paced, customer focused food service environment is highly desired.

Skills:

• Proven successful experience as a retail manager
• Powerful leading skills and business orientation
• Customer management skills
• Strong organizational skills
• Good communication and interpersonal skills
• Business Management education or relevant field

Responsibilities:

• Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
• Ensure high levels of customers satisfaction through excellent service
• Complete store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards
• Scheduling and Ordering
• Continually training employees- striving for 100% quality, cleanliness and customer service
• Propose innovative ideas to increase market share
• Conduct personnel performance appraisals to assess training needs and build career paths
• Deal with all issues that arise from staff or customers (complaints, grievances etc)
• Be a shining example of well behavior and high performance
• Additional store manager duties as needed

Qualifications:

• High school or equivalent (Required)
• Day Shift (Preferred)
• Night Shift (Preferred)
• Driver's License (Preferred)
• Food Handler Certification (Preferred)

Benefits:

• Tips
• 50% off all Product
• Sundays Off
• Performance Bonuses

It all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. Crumbl was co-founded by Jason McGowan (CEO) & Sawyer Hemsley (COO). They both teamed up and dove head-first into the world of baking. After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that are just plain embarrassing to them today, the two cousins decided to take their 'perfect cookie quest' to the people.