Store Lead | Grow Sales, Lead Team, Tips & Bonuses

Crumbl Cookies; Paducah (KY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Tips

50% off all Product

Sundays Off

Performance Bonuses

Job summary

Crumbl Cookies is seeking a results‑driven Assistant Store Manager/Shift Lead to oversee daily operations, boost customer satisfaction, and help achieve sales and profitability goals in a fast‑paced food service environment.

You will supervise bakers and staff, train and mentor the team, handle scheduling and ordering, ensure compliance with policies, and maintain outstanding store conditions and merchandising standards while encouraging exceptional customer service.

Qualifications

• Experience managing a retail store and staff.
• Background in financial planning, recruitment, or retail management.
• Food service industry experience is highly desired.

Responsibilities

• Develop business strategies to raise customer pool, expand store traffic and optimize profitability.
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.
• Ensure high levels of customer satisfaction through excellent service.
• Complete store administration and ensure compliance with policies and procedures.
• Maintain outstanding store condition and visual merchandising standards.
• Scheduling and ordering.
• Continually training employees- striving for 100% quality, cleanliness and customer service.
• Propose innovative ideas to increase market share.
• Conduct personnel performance appraisals to assess training needs and build career paths.
• Deal with all issues that arise from staff or customers (complaints, grievances etc).
• Be a shining example of well behavior and high performance.
• Additional store manager duties as needed.

Skills

Retail management

Leadership

Customer management

Organizational skills

Communication

Education

Business Management education or relevant field

Job description

Crumbl Cookies is seeking a results‑driven Assistant Store Manager/Shift Lead to oversee daily operations, boost customer satisfaction, and help achieve sales and profitability goals in a fast‑paced food service environment.

You will supervise bakers and staff, train and mentor the team, handle scheduling and ordering, ensure compliance with policies, and maintain outstanding store conditions and merchandising standards while encouraging exceptional customer service.