Shift Leader: Inspire Sales & Customer Experience

Minis; Calverton (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

MINISO USA in New York is seeking a Shift Leader to support the Store Manager in daily operations, training associates, and delivering exceptional customer service. You will help manage cash handling, merchandising, and shipments while promoting the store’s membership program to drive loyalty.

The role requires leadership, strong communication, and the ability to thrive in a fast-paced retail environment. This position involves assisting across tasks from opening/closing to POS transactions and

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.
• Strong leadership and customer service skills.
• Willingness to travel between store locations.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensure the store is clean and compliant with safety procedures.
• Resolve customer concerns professionally and escalate to Store Manager when needed.
• Support Loss Prevention and adherence to all policies.
• Process sales transactions accurately using POS systems.
• Participate in store promotions and events to support business objectives.

Skills

Leadership

Customer engagement

POS knowledge

Multitasking

Conflict resolution

Communication

Education

High school diploma

Associate degree preferred

Tools

POS systems

Job description

MINISO USA in New York is seeking a Shift Leader to support the Store Manager in daily operations, training associates, and delivering exceptional customer service. You will help manage cash handling, merchandising, and shipments while promoting the store’s membership program to drive loyalty.

The role requires leadership, strong communication, and the ability to thrive in a fast-paced retail environment. This position involves assisting across tasks from opening/closing to POS transactions and