Retail Shift Leader: Lead Sales & Service

Miniso; Town of Huntington (NY); Vor Ort; USD 25.000 - 29.000; Vollzeit

Zusammenfassung

MINISO USA is seeking a Shift Leader to support the Store Manager in daily operations at our New York location. You will help train associates, drive sales, manage cash, and ensure exceptional customer service.

This role emphasizes visual merchandising, loss prevention, and participation in promotions, fostering an energetic, customer-focused environment that delivers memorable experiences.

Qualifikationen

• 1+ years experience as a keyholder, supervisor, or shift leader in retail or similar environment.
• High school diploma or equivalent required; associate degree preferred.
• Strong leadership and customer service skills with ability to train and motivate staff.

Aufgaben

• Lead by example to drive sales and meet KPI goals.
• Train and develop sales associates on product knowledge and customer engagement on the sales floor and at the register.
• Support daily operations including replenishment, cash handling and merchandising.
• Maintain store appearance, stock levels, and update visual merchandising.
• Open and close the store, ensuring safety and workflow compliance.
• Resolve customer concerns professionally and escalate to the Store Manager as needed.
• Support loss prevention efforts and adherence to company policies.
• Maintain a positive, energetic environment aligned with MINISO USA’s customer commitment.
• Process sales transactions accurately using POS systems and participate in store promotions.

Kenntnisse

Leadership

Staff training

Customer service

Cash handling

POS systems

Merchandising

Ausbildung

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Jobbeschreibung

Job Summary

The Shift Leader plays a key role in assisting the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. This role contributes to achieving business KPIs, upholding store standards, and assisting with various operational tasks, including cashiering, opening and closing, merchandising, customer engagement, cash management, store upkeep, and shipment processing. Additionally, the Shift Leader will actively promote the store’s membership program to foster customer loyalty. By fostering a positive and energetic environment, the Shift Leader helps ensure that Life is for Fun for both the team and customers, creating a dynamic and enjoyable atmosphere that drives success and delivers memorable experiences.

Essential Job Functions

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.

• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.

• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.

• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.

• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.

• Be empowered to resolve customer concerns professionally and escalate issues to Store Manager when necessary.

• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.

• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.

• Process sales transactions accurately and efficiently using point-of-sale systems.

• Participate in store promotions and sales events to support overall business objectives.

Additional Qualifications

• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.

Education & Experience

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.

Pay Range

USD $18.00 - USD $21.00 /Hr.