Retail Shift Leader - Inspire Teams, Drive Sales

Miniso; Aliso Viejo (CA); On-site; USD 25,000 - 29,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, training, and delivering exceptional customer service. You will drive KPI achievement, manage cash handling, merchandising, and store upkeep, while promoting the store’s membership program to build loyalty.

You will lead by example on the sales floor and at the register, ensuring accurate transactions and a positive store atmosphere. Willingness to travel between locations is required.

Qualifications

• Minimum 1+ years as a keyholder, supervisor, or shift leader in retail.
• Experience in retail preferred.
• Strong leadership and customer service skills.
• Willingness to travel between store locations.

Responsibilities

• Lead by example to drive sales and meet KPI goals.
• Assist Store Manager in training sales associates and ensuring product knowledge.
• Support daily operations including replenishment, fronting, cash handling, and merchandising.
• Maintain store appearance, stock levels, and visual merchandising updates.
• Open and close the store, ensuring safety and compliance with procedures.
• Resolve customer concerns professionally and escalate when needed.
• Support loss prevention efforts and adherence to policies.
• Promote store membership program to foster loyalty.
• Process transactions accurately using POS systems.
• Participate in store promotions and events.

Skills

Leadership

Customer service

POS systems knowledge

Education

High school diploma or equivalent

Associate degree preferred

Job description

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, training, and delivering exceptional customer service. You will drive KPI achievement, manage cash handling, merchandising, and store upkeep, while promoting the store’s membership program to build loyalty.

You will lead by example on the sales floor and at the register, ensuring accurate transactions and a positive store atmosphere. Willingness to travel between locations is required.