Shift Leader: Drive Sales, Lead & Elevate Team

Minis; Richmond (VA); On-site; USD 22,000 - 26,000; Full time

Job summary

MINISO USA in Richmond, VA is seeking a Shift Leader to support the Store Manager with daily store operations and staff training. You will help with cashiering, opening/closing, merchandising, customer engagement, cash handling, store upkeep, and shipment processing to deliver memorable customer experiences.

You will promote the store’s membership program, maintain visual standards, and ensure safety and loss prevention procedures are followed while upholding MINISO USA’s brand standards.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.
• Ability to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and escalate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

Retail operations

POS systems

Travel between locations

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA in Richmond, VA is seeking a Shift Leader to support the Store Manager with daily store operations and staff training. You will help with cashiering, opening/closing, merchandising, customer engagement, cash handling, store upkeep, and shipment processing to deliver memorable customer experiences.

You will promote the store’s membership program, maintain visual standards, and ensure safety and loss prevention procedures are followed while upholding MINISO USA’s brand standards.