Shift Leader: Elevate Customer Experience & Sales

MINISO USA; Colonial Heights (VA); On-site; USD 22,000 - 26,000; Full time

Job summary

MINISO USA in Virginia is hiring a Shift Leader to support the Store Manager in daily operations and customer engagement. You will train associates, manage cash handling, merchandising, and opening/closing tasks while promoting the store’s membership program.

The role emphasizes delivering a fun, engaging experience aligned with MINISO USA’s standards. You will help drive KPI results, maintain stock levels, and ensure a clean, compliant storefront.

Qualifications

• Demonstrated leadership and ability to motivate a team.
• Strong customer service mindset with focus on satisfaction.
• Experience training staff and improving product knowledge.

Responsibilities

• Lead by example to drive sales and meet KPI goals.
• Train and develop sales associates for customer engagement and checkout excellence.
• Assist with replenishment, fronting, merchandising, cash handling and store upkeep.
• Maintain store appearance and execute visual merchandising updates.
• Open/close duties and ensure safety/compliance.

Skills

Leadership

Customer service

Training

Multitasking

Cash handling

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Retail software

Job description

MINISO USA in Virginia is hiring a Shift Leader to support the Store Manager in daily operations and customer engagement. You will train associates, manage cash handling, merchandising, and opening/closing tasks while promoting the store’s membership program.

The role emphasizes delivering a fun, engaging experience aligned with MINISO USA’s standards. You will help drive KPI results, maintain stock levels, and ensure a clean, compliant storefront.