Shift Leader: Drive Sales & Lead a High-Energy Team

MINISO USA; Mount Prospect (IL); On-site; USD 22,000 - 26,000; Full time

Job summary

MINISO USA in Mount Prospect, IL is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. This role supports KPI achievement, store standards, cashiering, opening/closing, merchandising, and customer engagement.

You will promote the store’s membership program to foster loyalty, maintain a positive store atmosphere, and help drive sales in a fast-paced environment.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and escalate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.
• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.

Skills

Leadership

Customer service

Training

Cash handling

POS systems

Merchandising

Education

High School Diploma

Job description

MINISO USA in Mount Prospect, IL is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. This role supports KPI achievement, store standards, cashiering, opening/closing, merchandising, and customer engagement.

You will promote the store’s membership program to foster loyalty, maintain a positive store atmosphere, and help drive sales in a fast-paced environment.