Shift Leader: Drive Smooth Service & Profit

Papa John's International , Inc.; Cleveland (OH); Hybrid; USD 27,000 - 36,000; Full time

Job summary

Papa John's International, Inc. is seeking a Shift Leader to supervise restaurant shifts, ensure high quality products and customer service, and support profitability. You will help manage daily operations, enforce company policies, and ensure compliance with health and safety standards.

Responsibilities include supervising stations, managing cash, planning and organizing labor and inventory, and providing immediate feedback to maintain product quality, service speed, and customer satisfaction.

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred
• Previous restaurant shift lead experience preferred

Responsibilities

• Adheres to guidelines and expectations for each station, prepares quality products, follows procedures and maintains holding times.
• Exemplifies core values, maintains a positive attitude, and works well with others.
• Ensures adequate shift coverage and provides feedback while maintaining product quality, service and cleanliness standards.
• Contributes to profit goals by managing cash, inventory, and labor within company guidelines.

Skills

Cash management

Planning and organization

Effective communication

Education

High School diploma or GED

Job description

Papa John's International, Inc. is seeking a Shift Leader to supervise restaurant shifts, ensure high quality products and customer service, and support profitability. You will help manage daily operations, enforce company policies, and ensure compliance with health and safety standards.

Responsibilities include supervising stations, managing cash, planning and organizing labor and inventory, and providing immediate feedback to maintain product quality, service speed, and customer satisfaction.