Shift Leader: Drive Quality, Service & Profit

Papa John's - ZHS; Pittsburgh (Allegheny County); On-site; USD 16,531,000 - 22,042,000; Full time

Job summary

Papa John's - ZHS is seeking a Shift Leader to supervise shifts, ensure high-quality products and customer service, and drive restaurant profitability. You will manage operations, enforce company policies, procedures, and safety requirements, while delivering strong team leadership.

The role requires adherence to food safety standards, guidance on shift execution, and coordination with the management team to meet service goals and profitability targets.

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred
• Previous restaurant shift lead experience preferred

Responsibilities

• Adheres to station guidelines for dough management, accuracy and proper portioning, producing quality products.
• Exemplifies Core Values, maintains a positive attitude and teamwork.
• Ensures adequate shift coverage and manages cash and inventory to minimize loss.
• Contributes to profit goals by using the FOCUS System and managing food and labor costs.

Skills

Cash management

Planning & organization

Effective communication

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Job description

Papa John's - ZHS is seeking a Shift Leader to supervise shifts, ensure high-quality products and customer service, and drive restaurant profitability. You will manage operations, enforce company policies, procedures, and safety requirements, while delivering strong team leadership.

The role requires adherence to food safety standards, guidance on shift execution, and coordination with the management team to meet service goals and profitability targets.