Shift Leader: Drive Quality, Service & Profit

Papa John's International , Inc.; Lakewood (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Papa John's International, Inc. is seeking a Shift Leader to supervise shifts and stations, ensuring quality products and customer service while helping drive restaurant profitability.

You will oversee daily operations, follow company policies, and ensure compliance with safety and labor guidelines. Ideal candidates have a high school diploma or GED, may hold Serv-Safe certification, and prior shift-lead experience in a restaurant.

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred
• Previous restaurant shift lead experience preferred

Responsibilities

• Adheres to station guidelines and performs assigned duties (dough management, quality products, portioning).
• Maintains product quality and customer service, supports shift coverage, and ensures compliance with policies.
• Assists in cash management and inventory control, supports cost and profitability goals.
• Follows company guidelines and uses FOCUS System for performance tracking.

Skills

Cash management

Planning and organization

Effective communication

Education

High School Diploma or GED

Job description

Papa John's International, Inc. is seeking a Shift Leader to supervise shifts and stations, ensuring quality products and customer service while helping drive restaurant profitability.

You will oversee daily operations, follow company policies, and ensure compliance with safety and labor guidelines. Ideal candidates have a high school diploma or GED, may hold Serv-Safe certification, and prior shift-lead experience in a restaurant.