Shift Leader: Drive Profit & Guest Service

Workstream; Aurora (IL); On-site; USD 19,000 - 25,000; Full time

Job summary

The Hourly Shift Coordinator at BURGER KING is the Shift Leader for assigned shifts, driving sales and profitability while delivering guest service excellence. This role supports the RGM and AM, directly manages a shift of Team Members, and ensures brand standards are met during operations.

The HSC leads by example, coaches staff, handles cash controls, inventory, and order fulfillment, and is available for evenings, weekends, and holidays to keep the restaurant running smoothly.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required, 2 years of college preferred.
• 1-2 years of previous quick service restaurant experience.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant.

Responsibilities

• Follows all cash control and security procedures (e.g. safe counting, cash drawers).
• Maintains inventory by performing Daily and Weekly inventory inspections; Receives inventory truck orders.
• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings.
• Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance.
• Sets an example for Team Members by working hard to implement shift plans and drive operational results; Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines; Motivates Team Members during the shift on each of the workstations; Reviews restaurant results to identify successes and areas for improvement; Ensures that the restaurant upholds operational and brand standards.

Skills

Guest service principles

Team coaching

Operational execution

Shift planning

Cash handling

Time management

Education

High School Diploma or GED

2 years of college preferred

Job description

The Hourly Shift Coordinator at BURGER KING is the Shift Leader for assigned shifts, driving sales and profitability while delivering guest service excellence. This role supports the RGM and AM, directly manages a shift of Team Members, and ensures brand standards are met during operations.

The HSC leads by example, coaches staff, handles cash controls, inventory, and order fulfillment, and is available for evenings, weekends, and holidays to keep the restaurant running smoothly.