Shift Leader - Service, Profit & Team Coaching

Workstream; Monmouth (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

The Hourly Shift Coordinator (HSC) at Burger King in Illinois serves as the shift leader, driving profitability, guest satisfaction and team performance under the RGM/AM guidance. You will manage a team during your shift, execute shift plans, and ensure fast, accurate service and quality food delivery.

Ideal candidates have 1-2 years of quick service experience, a HS diploma, and availability for evenings, weekends and holidays.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required, 2 years of college preferred.
• 1-2 years of previous quick service restaurant experience
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant

Responsibilities

• Follows cash control and security procedures (e.g. safe counting, cash drawers)
• Maintains inventory by performing Daily and Weekly inventory inspections
• Receives inventory truck orders
• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings
• Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance
• Sets an example for Team Members by working hard to implement shift plans and drive operational results
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Motivates Team Members during the shift on each of the workstations
• Reviews restaurant results to identify successes and areas for improvement
• Ensures that the restaurant upholds operational and brand standards

Skills

Guest service

Coaching

Shift planning

Operations

Cash handling

Education

High School Diploma or GED

2 years of college preferred

Job description

The Hourly Shift Coordinator (HSC) at Burger King in Illinois serves as the shift leader, driving profitability, guest satisfaction and team performance under the RGM/AM guidance. You will manage a team during your shift, execute shift plans, and ensure fast, accurate service and quality food delivery.

Ideal candidates have 1-2 years of quick service experience, a HS diploma, and availability for evenings, weekends and holidays.