Shift Leader: Guest Service & Profitability Champion

Burger King Corporation; Town of Antigo (WI); On-site; USD 19,000 - 23,000; Full time

Job summary

Burger King is seeking an Hourly Shift Coordinator to lead a restaurant shift under the supervision of the RGM and AM. The role focuses on delivering sales and profit results through profitability, guests, people and operations, and directly manages a shift of Team Members.

The HSC will support operations, uphold brand standards, coach team members, and drive service speed and accuracy to ensure a positive guest experience during assigned shifts.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required, 2 years of college preferred.
• 1-2 years of previous quick service restaurant experience.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant.

Responsibilities

• Manage operations during assigned shifts under RGM and AM.
• Drive profitability, guest service, and people outcomes.
• Direct efficient and accurate preparation and sale of products for timely delivery.
• Motivate Team Members during the shift on each workstation.
• Review restaurant results to identify successes and areas for improvement.
• Ensure that the restaurant upholds operational and brand standards.

Skills

Guest service principles

Quick service experience

Team leadership

Time management

Shift execution

Education

HS Diploma or GED

2 years college preferred

Job description

Burger King is seeking an Hourly Shift Coordinator to lead a restaurant shift under the supervision of the RGM and AM. The role focuses on delivering sales and profit results through profitability, guests, people and operations, and directly manages a shift of Team Members.

The HSC will support operations, uphold brand standards, coach team members, and drive service speed and accuracy to ensure a positive guest experience during assigned shifts.