Shift Leader - Drive Guest Service & Profitability

Burger King; Muscatine (IA); On-site; USD 16,531,000 - 22,042,000; Full time

Job summary

Burger King in Muscatine, IA seeks an hourly shift coordinator to lead a restaurant shift and deliver sales, quality and guest satisfaction. You will support the RGM and AM by driving profitability, people development, and smooth operations.

Responsibilities include inventory, cash controls, coaching staff, and ensuring fast, accurate service while maintaining brand standards. Evening/weekend shifts required.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required; 2 years of college preferred.
• 1-2 years of quick service restaurant experience.

Responsibilities

• Lead shift operations to drive sales, profitability and guest satisfaction.
• Manage cash control, security procedures and daily/weekly inventory.
• Direct timely preparation and sale of products for fast service.
• Coach Team Members to raise performance and guest experience.
• Ensure adherence to brand standards and shift plans.

Skills

Guest service principles

Team leadership

Shift flexibility

Customer focus

Education

High School Diploma or GED

2 years of college preferred

Job description

The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, guests, people & operations. The HSC supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service, and people. The HSC operates under the direction of the RGM and directly manages a shift of Team Members.

Summary Of Essential Duties And Responsibilities:

Profitability

• Follows all cash control and security procedures (e.g. safe counting, cash drawers)
• Maintains inventory by performing Daily and Weekly inventory inspections
• Receives inventory truck orders

Guest

• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings

People

• Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance

Operations

• Sets an example for Team Members by working hard to implement shift plans and drive operational results
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Motivates Team Members during the shift on each of the workstations
• Reviews restaurant results to identify successes and areas for improvement
• Ensures that the restaurant upholds operational and brand standards

Qualifications And Skills:

• Must be at least eighteen (18) years of age
• High School Diploma or GED required, 2 years of college preferred
• 1-2 years of previous quick service restaurant experience
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant

This job is posted via Workstream

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.