Shift Leader - Drive Guest Service & Profitability

Burger King; Clinton Township (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

The Burger King Corporation is seeking an hourly Shift Coordinator to lead a restaurant shift, focusing on profitability, guest satisfaction, people development and smooth operations. You will support the RGM and AM in managing the shift, driving KPIs and directing a team of members to deliver fast, friendly service.

The role requires flexibility to work evenings, weekends and holidays, with a hands-on approach to shift plans, coaching, and operational execution in a fast-paced environment.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required, 2 years of college preferred.
• 1-2 years of previous quick service restaurant experience.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant.

Responsibilities

• Direct and manage a shift of Team Members to deliver fast, accurate service.
• Lead and coach Team Members to improve performance and guest satisfaction.
• Ensure profitability and adherence to cash controls and inventory procedures.
• Uphold brand standards and operational guidelines across shifts.

Skills

Guest service principles

Evening/weekend/holiday availability

Team leadership

Education

HS Diploma/GED; 2 years college preferred

Job description

The Burger King Corporation is seeking an hourly Shift Coordinator to lead a restaurant shift, focusing on profitability, guest satisfaction, people development and smooth operations. You will support the RGM and AM in managing the shift, driving KPIs and directing a team of members to deliver fast, friendly service.

The role requires flexibility to work evenings, weekends and holidays, with a hands-on approach to shift plans, coaching, and operational execution in a fast-paced environment.