Shift Leader - Fast-Paced QSR Ops & Guest Service

Burger King; Kewanee (IL); On-site; USD 19,000 - 25,000; Full time

Job summary

Burger King Corporation is seeking an Hourly Shift Coordinator (HSC) to lead a restaurant shift, driving profitability, guest satisfaction, and smooth operations. You will support the RGM and AM, guiding a team of Team Members to deliver fast, friendly service and high-quality meals.

The role emphasizes coaching, shift planning, and operational excellence, with responsibilities spanning inventory, cash controls, and adherence to brand standards. Evening/weekend availability is required.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required; 2 years of college preferred.
• 1-2 years of previous quick service restaurant experience.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant

Responsibilities

• Direct a shift of Team Members to achieve profitable operations.
• Direct efficient and accurate preparation and sale of products for prompt delivery.
• Motivate Team Members during shifts on each workstation.
• Review restaurant results to identify successes and improvements.
• Uphold operational and brand standards.

Skills

Guest service principles

Coaching and feedback

Team leadership

Shift planning

Operational execution

Education

High school diploma or GED

Some college preferred

Job description

Burger King Corporation is seeking an Hourly Shift Coordinator (HSC) to lead a restaurant shift, driving profitability, guest satisfaction, and smooth operations. You will support the RGM and AM, guiding a team of Team Members to deliver fast, friendly service and high-quality meals.

The role emphasizes coaching, shift planning, and operational excellence, with responsibilities spanning inventory, cash controls, and adherence to brand standards. Evening/weekend availability is required.