Shift Leader: Drive Guest Service & Profits

Workstream; Manchester (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

The Hourly Shift Coordinator (HSC) at BURGER KING is the Shift Leader for a restaurant shift, driving sales, profitability, guest service and team performance under the RGM and AM guidance. This role requires 1–2 years of quick service experience, a high school diploma or GED, and the ability to work evenings, weekends and holidays while maintaining brand standards and effective shift plans.

They will oversee cash control, inventory, and timely product preparation for prompt delivery, while

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required, 2 years of college preferred.
• 1-2 years of previous quick service restaurant experience.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant.

Responsibilities

• Follows all cash control and security procedures (e.g. safe counting, cash drawers)
• Maintains inventory by performing Daily and Weekly inventory inspections
• Receives inventory truck orders
• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings
• Sets an example for Team Members by working hard to implement shift plans and drive operational results
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Motivates Team Members during the shift on each of the workstations
• Reviews restaurant results to identify successes and areas for improvement
• Ensures that the restaurant upholds operational and brand standards

Skills

Guest service principles

Coaching and feedback

Team leadership

Education

High School Diploma or GED

2 years of college preferred

Job description

The Hourly Shift Coordinator (HSC) at BURGER KING is the Shift Leader for a restaurant shift, driving sales, profitability, guest service and team performance under the RGM and AM guidance. This role requires 1–2 years of quick service experience, a high school diploma or GED, and the ability to work evenings, weekends and holidays while maintaining brand standards and effective shift plans.

They will oversee cash control, inventory, and timely product preparation for prompt delivery, while