Shift Leader: Drive Service & Team Performance

Hunter Super Techs - TurnPoint; Clinton (TN); On-site; USD 1,653,000 - 2,204,000; Full time

Job summary

Dunkin’ is hiring a Shift Leader to coach team members during shifts, ensure brand standards, and deliver excellent guest service. You will set goals, assign duties, and provide timely feedback to maintain smooth operations.

The role requires leadership experience, basic computer skills, and strong communication in English, with a focus on safety, cash handling, and running efficient shifts in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Previous leadership experience in retail, restaurant or hospitality.
• Basic computer skills and English language proficiency.

Responsibilities

• Coach restaurant team members and delegate tasks during shifts.
• Support Restaurant Manager in achieving operational goals and brand standards.
• Ensure food and beverage quality and safety standards are met.
• Manage shift deployment and inventory; handle cash over/short and deposits.
• Provide timely feedback and resolve customer issues to maintain guest satisfaction.

Skills

Leadership

Customer service

Cash handling

Teamwork

Communication

Education

HS Diploma or GED

Tools

POS system

Job description

Dunkin’ is hiring a Shift Leader to coach team members during shifts, ensure brand standards, and deliver excellent guest service. You will set goals, assign duties, and provide timely feedback to maintain smooth operations.

The role requires leadership experience, basic computer skills, and strong communication in English, with a focus on safety, cash handling, and running efficient shifts in a fast-paced environment.