Shift Leader: Drive Guest Experience & Team Growth

Dunkin' - Franchisee Of Dunkin Donuts; San Diego (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

Team-oriented environment

Potential for growth

Job summary

Dunkin' - Franchisee Of Dunkin Donuts in San Diego is seeking a Shift Leader to guide Crew Members in providing a great guest experience. You will coach the team, set operational goals, and ensure high standards are met.

The ideal candidate has experience in quick service or cafe environments and is passionate about delivering excellent service. This role offers competitive wages and potential for growth within the company.

Qualifications

• Previous experience working in a cafe or quick service restaurant preferred.
• Ability to work well in a team environment.
• Strong focus on guest satisfaction and quality.

Responsibilities

• Coach Crew Members throughout their shift.
• Set goals and provide job assignments.
• Ensure operational Brand standards are met.

Skills

Guest satisfaction

Teamwork

Service speed

Product quality

Job description

In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy, Massachusetts. Dunkin' licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.

We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today!

You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.

The Shift Leader will be responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Benefits of working for a Dunkin' franchisee:

• Competitive wages
• Awesome team-oriented environment
• Lots of potential for growth within the company for those who work hard

Provide excellent guest satisfaction, service speed, and product quality * Previous experience working in a cafe or quick service restaurant preferred * Show passion about results by setting compelling targets and delivering on commitments * Meet safety and sanitation standards * Anticipate and understand guests’ needs and exceed their expectations * Works well in a team environment