Shift Leader: Drive Guest Experience & Team Growth

Baskin-Robbins; Glendale (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Quality Brand Group LLC, a Dunkin' franchisee, is seeking a Shift Leader to manage processes and people during their shift, ensuring a great guest experience and adherence to quality standards across operations.

The role involves coaching crew, assigning tasks, monitoring labor and safety, and maintaining cleanliness and efficiency. Fluency in English and the ability to perform physical tasks are required.

Qualifications

• Fluent English (speaking and reading) required.
• Strong math and writing abilities.
• Experience in restaurant, retail, or supervisory roles preferred.
• Customer-focused mindset with ability to anticipate guest needs.
• Proven ability to drive results and meet targets.
• Strong problem solving and decision making skills.
• Ability to build and lead effective teams.
• Must be physically capable and able to lift 30–50 pounds.

Responsibilities

• Lead and motivate crew during the assigned shift.
• Oversee product preparation to meet quality standards and guest expectations.
• Manage service quality and ensure a great guest experience.
• Assign crew positions, set shift expectations, and provide feedback.
• Coach crew members and monitor performance to meet goals.
• Control labor, food costs, and cash handling during shift.
• Maintain cleanliness and safety standards throughout the shift.
• Report equipment issues and opportunities to the General Manager.

Skills

Fluent English

Math skills

Writing skills

Guest focus

Results mindset

Problem solving

Team building

Supervisory experience

Physical ability

Lifting 30-50 lbs

Job description

Quality Brand Group LLC, a Dunkin' franchisee, is seeking a Shift Leader to manage processes and people during their shift, ensuring a great guest experience and adherence to quality standards across operations.

The role involves coaching crew, assigning tasks, monitoring labor and safety, and maintaining cleanliness and efficiency. Fluency in English and the ability to perform physical tasks are required.