Shift Leader: Drive Guest Experience & Team Excellence

Workstream; New York (NY); On-site; USD 21,000 - 28,000; Full time

Job summary

Duckin'… just kidding. Dunkin' is seeking Shift Leaders to coach Crew Members, set shift priorities, and ensure excellent guest experiences in our restaurant locations.

You will motivate the team, assign tasks, and provide feedback to ensure Brand standards are met throughout every shift. The role emphasizes leadership, problem solving, and maintaining a positive, fast-paced work environment while upholding safety and quality standards.

Qualifications

• Fluent English required; strong communication skills.
• Experience in restaurant, retail, or supervisory roles preferred.
• Ability to perform basic math and write clear notes.
• Comfort with basic computer tasks and systems.
• Must be at least 18 years old; education preferred.
• High School diploma or equivalent preferred.

Responsibilities

• Lead and coach crew members to meet Brand standards during shifts.
• Communicate shift priorities, goals, and results to the team.
• Provide coaching and timely feedback to crew members.
• Support a respectful team environment and safety practices.
• Ensure consistent execution of recipes, routines, and customer service standards.
• Help drive guest satisfaction and resolve issues when they arise.

Skills

Fluent in English

Restaurant experience

Math and writing skills

Basic computer skills

18 years of age

High School diploma or equivalent

Education

High School diploma or equivalent

Job description

Duckin'… just kidding. Dunkin' is seeking Shift Leaders to coach Crew Members, set shift priorities, and ensure excellent guest experiences in our restaurant locations.

You will motivate the team, assign tasks, and provide feedback to ensure Brand standards are met throughout every shift. The role emphasizes leadership, problem solving, and maintaining a positive, fast-paced work environment while upholding safety and quality standards.