Shift Leader: Drive Guest Experience & Store Ops

Sonic | Texas; Dickinson (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation

Amazing team

Career Progression

Job summary

Sonic Texas is seeking a Shift Leader to manage shift operations, guest experience, and sales performance while upholding brand standards. You will lead a team, ensure adherence to safety and cash procedures, and promote in-store promotions during your shift.

Key responsibilities include training team members, resolving guest issues, and maintaining product quality. The role requires strong communication and leadership under fast-paced service demands.

Qualifications

• Leadership experience in a fast-paced restaurant or retail setting.
• Proven ability to train and supervise staff on shift.
• Knowledge of safety, sanitation, and labor policies.
• Strong communication and guest-relations skills.

Responsibilities

• Lead team members on shifts, assign tasks and provide feedback.
• Utilize the huddle board to position the team and follow policies.
• Ensure security and safety procedures are followed on shift.
• Open/close duties and transition smoothly between shifts.
• Deliver great guest service and resolve guest issues promptly.
• Manage line operations, delegate duties, and maintain product quality.
• Promote sales through suggestive selling and in-store promotions.
• Maintain food safety, control costs, labor, waste, and cash on shift.
• Handle cash and complete daily tasks and e-learning as required.

Skills

Team leadership

Guest service

Food safety

Communication

Job description

Sonic Texas is seeking a Shift Leader to manage shift operations, guest experience, and sales performance while upholding brand standards. You will lead a team, ensure adherence to safety and cash procedures, and promote in-store promotions during your shift.

Key responsibilities include training team members, resolving guest issues, and maintaining product quality. The role requires strong communication and leadership under fast-paced service demands.