Shift Manager - Lead Operations & Guest Experience

Sonic Drive-In; Canonsburg (Washington County); On-site; USD 1,929,000 - 2,342,000; Full time

Job summary

Sonic Drive-In is hiring for a Restaurant Shift Manager to support daily restaurant operations and ensure quality food, safety, and guest satisfaction. You will help the General Manager with staffing, coaching, and daily supervision to deliver a SuperSONIC experience to every guest.

The position requires strong leadership, exceptional communication, and the ability to thrive during busy periods, with availability for evenings, weekends, and holidays.

Qualifications

• Proven leadership and communication skills.
• Ability to stay composed and adapt during rushes.
• Strong customer-service mindset and problem-solving ability.
• Willingness to work irregular hours, including nights, weekends, and holidays.

Responsibilities

• Assist with hiring, training, supervising, and developing staff.
• Ensure guests have a positive experience and leave satisfied.
• Communicate goals and the why behind tasks for the team.
• Maintain safety, sanitation, and quality standards across the shift.
• Foster an upbeat, productive atmosphere during shifts.
• Monitor labor, food, and guest-service metrics and adjust as needed.

Skills

Leadership

Communication

Resilience

Customer service

Time management

Job description

Sonic Drive-In is hiring for a Restaurant Shift Manager to support daily restaurant operations and ensure quality food, safety, and guest satisfaction. You will help the General Manager with staffing, coaching, and daily supervision to deliver a SuperSONIC experience to every guest.

The position requires strong leadership, exceptional communication, and the ability to thrive during busy periods, with availability for evenings, weekends, and holidays.