Shift Leader: Guest Experience & Team Ops Pro

Sonic | Texas; League City (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Amazing team

Career Progression

And many more.....

Job summary

Sonic | Texas is seeking a Shift Leader to oversee daily shift operations, guest experience, and sales performance in a store. This role leads the team in the manager's absence, ensuring brand standards, policy adherence, and safe procedures are followed.

Responsibilities include supervising tasks, handling guest concerns, managing the line, promoting sales, and maintaining food safety and cash controls on the shift. Growth opportunities and competitive compensation await the right candidate.

Responsibilities

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to position the team and support policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge of in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required

Job description

Sonic | Texas is seeking a Shift Leader to oversee daily shift operations, guest experience, and sales performance in a store. This role leads the team in the manager's absence, ensuring brand standards, policy adherence, and safe procedures are followed.

Responsibilities include supervising tasks, handling guest concerns, managing the line, promoting sales, and maintaining food safety and cash controls on the shift. Growth opportunities and competitive compensation await the right candidate.