Shift Lead: Drive-In Ops & Guest Experience

soar-restaurants-sonic; Princeton (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Sonic Drive-In in Texas is seeking an Assistant Manager to help lead the drive-in’s operations and staff during a shift. You will train, coach, and direct team members while ensuring fast, friendly service and compliance with company standards.

The role requires at least six months of restaurant management experience, a focus on guest satisfaction, and the ability to handle shifting demands, inventory, and safety regulations throughout the shift.

Qualifications

• Six months restaurant management experience or one year retail management experience.
• Experience running a restaurant shift without supervision.
• General restaurant or retail knowledge.
• Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws).
• Knowledge of health and safety laws and regulations.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle guest issues/concerns during shift.
• Handle employee issues/concerns during shift.
• Monitor and manage food, labor, paper, and inventory during shift to maximize cost-control, efficiency, quality, and service.
• Assist with preparation and maintenance of drive-in records.
• Comply with all company policies, procedures, and standards.
• Ensure compliance with federal, state, and local laws.
• Perform all station duties as necessary during shift to meet standards.
• Perform regular cleaning and sanitation duties per standards.
• Maintain regular attendance.

Skills

Verbal communication

Written communication

Leadership

Time management

Conflict resolution

Multi-tasking

Problem solving

Basic computer skills

Math skills

Reading skills

Job description

Sonic Drive-In in Texas is seeking an Assistant Manager to help lead the drive-in’s operations and staff during a shift. You will train, coach, and direct team members while ensuring fast, friendly service and compliance with company standards.

The role requires at least six months of restaurant management experience, a focus on guest satisfaction, and the ability to handle shifting demands, inventory, and safety regulations throughout the shift.