Shift Leader: Guest Experience & Team Performance

Sonic | Texas; Pearland (TX); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Amazing team

Career Progression

Job summary

Sonic | Texas is hiring a Shift Leader to oversee shift operations, guest experience, and sales performance. You will lead a team, manage opening/closing duties, and ensure adherence to brand standards and safety policies. Strong service orientation and the ability to resolve guest concerns are essential.

The role emphasizes training, cost control, cash handling, and promotional selling to drive performance. Career progression and a collaborative team environment are highlighted in the offer.

Qualifications

• Experience leading fast-paced restaurant teams.
• Knowledge of labor laws and safety procedures.
• Proficient in cash handling and daily cash controls.
• Ability to train and motivate staff.

Responsibilities

• Lead team members on shifts, including assigning tasks and training.
• Use the huddle board to position the team and follow policies and safety procedures.
• Ensure security procedures are followed on shift.
• Open/close duties management and transition between shifts.
• Provide great guest service and resolve complaints.
• Lead and organize line duties and delegate tasks.
• Uphold product quality standards and work the line as needed.
• Promote sales through suggestive selling and in-store promotions.
• Enforce food safety requirements and manage costs, labor, waste, and cash.
• Count drawers and follow cash handling procedures; complete e-learning.

Skills

Leadership

Training

Customer service

Sales skills

Food safety

Cash handling

Communication

Job description

Sonic | Texas is hiring a Shift Leader to oversee shift operations, guest experience, and sales performance. You will lead a team, manage opening/closing duties, and ensure adherence to brand standards and safety policies. Strong service orientation and the ability to resolve guest concerns are essential.

The role emphasizes training, cost control, cash handling, and promotional selling to drive performance. Career progression and a collaborative team environment are highlighted in the offer.