Shift Leader: Elevate Guest Experience & Operations

Sonic | Texas; Cuero (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation

Career Progression

Amazing team

Job summary

Sonic | Texas is seeking a Shift Leader to supervise shift operations, uphold brand standards, and drive guest experience. You will lead a team, manage opening and closing duties, and ensure adherence to safety and cash handling procedures.

You will promote sales, handle guest inquiries, resolve issues, and coordinate with management on labor and stock control. This role emphasizes teamwork, customer service, and continuous improvement across shifts.

Qualifications

• Proven ability to lead a team on a shift and manage tasks
• Strong commitment to guest satisfaction and service standards
• Knowledge of food safety practices and safety procedures
• Experience with cash handling and self-checkout processes

Responsibilities

• Lead team members on shifts, assign tasks and train staff
• Ensure guest service is top-notch and resolve complaints
• Enforce security, opening/closing duties, and cash handling procedures
• Promote sales and manage line during peak hours
• Maintain product quality and operate line as needed
• Support in-store promotions and food safety compliance

Skills

Guest service

Team leadership

Food safety

Cash handling

Tools

POS system

Job description

Sonic | Texas is seeking a Shift Leader to supervise shift operations, uphold brand standards, and drive guest experience. You will lead a team, manage opening and closing duties, and ensure adherence to safety and cash handling procedures.

You will promote sales, handle guest inquiries, resolve issues, and coordinate with management on labor and stock control. This role emphasizes teamwork, customer service, and continuous improvement across shifts.