Shift Leader — Customer Service & Store Operations

FiveStar; Paducah (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

FiveStar is seeking a Shift Leader to partner with the store management team to learn and assist with overall operations of the store on an assigned shift, including Customer Service, Food Service, and marketing. The role involves training and directing the customer service representatives as they learn basic management duties.

Fostering the FiveStar treatment—friendly atmosphere, meeting customers' needs, and suggestive selling—is central.

Qualifications

• Professional appearance and a positive attitude.
• Must be at least 18
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills

Responsibilities

• Proficient in all customer service representative job responsibilities.
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Assists in timely and thorough training of customer service representatives.
• Assists in educating store team on policies and communications.
• Assist store management team in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are in place.
• Partners with store management team to assure quality food operation.
• Follows-up with store employees on communications, up to and including emails, weekly and monthly specials, companywide programs.
• Responsible for Merchandising up to and including evaluating displays, pricing, promotional signage.
• Educate store employees.

Skills

Customer service

Team player

Positive attitude

Tools

Basic Computer Skills

Job description

FiveStar is seeking a Shift Leader to partner with the store management team to learn and assist with overall operations of the store on an assigned shift, including Customer Service, Food Service, and marketing. The role involves training and directing the customer service representatives as they learn basic management duties.

Fostering the FiveStar treatment—friendly atmosphere, meeting customers' needs, and suggestive selling—is central.