Shift Leader — Customer Service & Operations Lead

Royal Farms; Ballenger Creek (MD); On-site; USD 22,000 - 28,000; Part time

Job summary

Royal Farms is seeking a part-time Shift Leader to oversee store operations during on-duty hours and act as the Person in Charge when a senior manager is not present.

You will support customer service, product availability, and food/beverage execution while ensuring safety and cost controls. This role emphasizes leadership, teamwork, and adherence to company standards in a fast-paced retail environment.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• Strong written, verbal, and interpersonal communication skills.
• Demonstrated leadership and supervisory abilities.
• Preferred: 1 year of food service or retail management.

Responsibilities

• Provide outstanding customer service and foster a friendly store environment.
• Coach and support team members to deliver consistent service.
• Oversee shift operations as Person in Charge when needed and address real-time operational needs.
• Handle POS transactions, vendor check-ins, and cash-control standards.
• Ensure food and beverage programs are executed properly, with quality, safety, and appearance in focus.
• Maintain store cleanliness and safe working conditions; manage side tasks and upkeep.
• Follow safety, security, and SOP procedures; protect team and assets.
• Demonstrate accountability and complete tasks with attention to detail.
• Supervise store employees in absence of a senior leader.

Skills

Team Leadership

Customer Service

Supervisory Skills

Communication

Interpersonal Skills

Education

High School Diploma or GED

Job description

Royal Farms is seeking a part-time Shift Leader to oversee store operations during on-duty hours and act as the Person in Charge when a senior manager is not present.

You will support customer service, product availability, and food/beverage execution while ensuring safety and cost controls. This role emphasizes leadership, teamwork, and adherence to company standards in a fast-paced retail environment.