Shift Leader: Customer Service & Operations Coach

Fivestar; Paducah (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

FiveStar is seeking a Shift Leader to partner with the store management team on an assigned shift, overseeing Customer Service, Food Service, and marketing duties as they learn basic management tasks.

The role involves training customer service representatives, ensuring policy compliance, inventory control, safety guidelines, and effective merchandising, with focus on educating staff and delivering FiveStar service.

Qualifications

• Professional appearance and a positive attitude.
• Must be at least 18.
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills

Responsibilities

• Proficient in all customer service representative duties.
• Promotes FiveStar treatment and customer satisfaction.
• Train and direct customer service representatives.
• Assist store management with inventory control and safety protocols.
• Support merchandising and display evaluations.
• Communicate store policies and programs to staff.
• Educate store employees.

Skills

Customer service

Team player

Excellent attendance

Basic Computer Skills

Job description

FiveStar is seeking a Shift Leader to partner with the store management team on an assigned shift, overseeing Customer Service, Food Service, and marketing duties as they learn basic management tasks.

The role involves training customer service representatives, ensuring policy compliance, inventory control, safety guidelines, and effective merchandising, with focus on educating staff and delivering FiveStar service.