Shift Leader & Service Excellence Coach

FiveStar Food Mart; Campbellsville (KY); On-site; USD 20,000 - 29,000; Full time

Job summary

The Shift Leader partners with the store management team to learn and assist with the overall operations of the store on an assigned shift, including customer service, food service, and marketing. They will assist in training and directing the customer service representative in their duties as required by company policy and procedures as they learn basic management duties.

FiveStar is an Equal Opportunity Employer, with responsibilities spanning merchandising, training, safety, and daily store

Qualifications

• Must be at least 18.
• Professional appearance and a positive attitude.
• Team player, customer focused, honest, hardworking, and excellent attendance.
• Basic Computer Skills

Responsibilities

• Proficient in all customer service representative job responsibilities.
• Promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Assists in timely and thorough training of customer service representatives.
• Assists in educating store team on policies and communications.
• Assist store management team in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are in place.
• Partners with store management team to assure quality food operation.
• Follows-up with store employees on communications, up to and including emails, weekly and monthly specials, companywide programs.
• Responsible for Merchandising up to and including evaluating displays, pricing, promotional signage.
• Educate store employees.

Skills

Customer service

Team player

Basic Computer Skills

Job description

The Shift Leader partners with the store management team to learn and assist with the overall operations of the store on an assigned shift, including customer service, food service, and marketing. They will assist in training and directing the customer service representative in their duties as required by company policy and procedures as they learn basic management duties.

FiveStar is an Equal Opportunity Employer, with responsibilities spanning merchandising, training, safety, and daily store