Shift Leader - Customer Experience & Training

applegreen; Waterfall (PA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Flexible Schedules

Medical Insurance

Dental Insurance

Vision Insurance

401(k) match

Earned Wage Access

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen USA operates over 80 travel plazas across the Northeast and Midwest, offering convenience, comfort and a wide range of food options. As the Shift Supervisor, you will lead shifts by ensuring team members provide exceptional customer service, thoroughly complete their duties, and follow brand standards & food safety requirements.

This role also involves training newly hired team members, monitoring cash handling, and assisting with opening, daily and closing procedures.

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Ability to interact with the public and coworkers in a friendly, enthusiastic manner.

Responsibilities

• Lead the activities of team members on shift.
• Provide friendly customer service and resolve complaints.
• Complete opening, daily and closing procedures/checklists.
• Operate POS, process payments, and follow cash handling policies.
• Ensure proper food handling procedures and temperatures.
• Perform kitchen-related tasks: prep, thawing, cooking, packaging, cleaning.
• Stock, clean and sanitize workstation and equipment.
• Cross-sell and up-sell products; maintain product knowledge.

Skills

Cash handling

Customer service

Leadership

Tools

POS system

Job description

Applegreen USA operates over 80 travel plazas across the Northeast and Midwest, offering convenience, comfort and a wide range of food options. As the Shift Supervisor, you will lead shifts by ensuring team members provide exceptional customer service, thoroughly complete their duties, and follow brand standards & food safety requirements.

This role also involves training newly hired team members, monitoring cash handling, and assisting with opening, daily and closing procedures.