Shift Leader & Customer Experience Supervisor

KPH HEALTHCARE SERVICES, INC; New York (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

KPH Healthcare Services, Inc. is seeking a shift supervisor to provide supervisory leadership in the absence of store management at our New York location.

The role involves ensuring core duties are carried out by the Customer Experience Advocate team and maintaining service standards on each shift. Ideal candidates will oversee opening and closing procedures, supervise crew activities, and represent management in customer service matters, while completing mandatory training and complying with

Responsibilities

• Fulfill duties listed for a Customer Experience Advocate
• Assist with opening and closing procedures when management is absent
• Supervise crew by directing and following up on activities in the absence of management
• Represent management in resolving customer service issues
• Complete mandatory and regulatory training programs
• Perform other duties as assigned

Job description

KPH Healthcare Services, Inc. is seeking a shift supervisor to provide supervisory leadership in the absence of store management at our New York location.

The role involves ensuring core duties are carried out by the Customer Experience Advocate team and maintaining service standards on each shift. Ideal candidates will oversee opening and closing procedures, supervise crew activities, and represent management in customer service matters, while completing mandatory training and complying with