Shift Leader: Customer Experience & Store Ops

Royal Farms; New Bern (NC); Hybrid; USD 19,000 - 32,000; Full time

Job summary

Royal Farms in New Bern, NC, seeks a Team Leader to oversee all store operations on duty, acting as the Person in Charge when needed. You will support customer service, product availability, and food service execution, while guiding staff to meet safety, sales, and quality goals.

The role emphasizes shift management, vendor relations, training, and adherence to company standards. Must be at least 18, have a HS diploma, and demonstrate strong leadership and communication skills.

Qualifications

• Must be at least 18 years old.
• Must have a high school diploma or GED.
• Strong written, verbal, and interpersonal communication skills.
• Must possess strong supervisory and organizational skills.
• Demonstrated strong leadership skills.
• Demonstrated ability to encourage, inspire, and develop team members.

Responsibilities

• Oversee store operations and act as Person in Charge in absence of more senior leadership.
• Provide excellent customer service and coach team members to ensure consistent, confident service.
• Maintain knowledge of products, promotions, and store initiatives; educate staff accordingly.
• Perform shift tasks including POS transactions, vendor check-ins, and cash-control adherence.
• Ensure food and beverage programs are executed, maintaining quality and safety standards.
• Maintain store cleanliness and appearance; manage equipment and facilities maintenance.

Skills

Team Leadership

Store Operations

Customer Service

Education

High School Diploma or GED

Tools

POS Systems

Job description

Royal Farms in New Bern, NC, seeks a Team Leader to oversee all store operations on duty, acting as the Person in Charge when needed. You will support customer service, product availability, and food service execution, while guiding staff to meet safety, sales, and quality goals.

The role emphasizes shift management, vendor relations, training, and adherence to company standards. Must be at least 18, have a HS diploma, and demonstrate strong leadership and communication skills.