Store Shift Leader: Customer Service & Ops

Royal Farms; Norfolk, Northern (VA, KY); Hybrid; USD 21,000 - 29,000; Part time

Job summary

Royal Farms in Norfolk, VA is seeking a part-time Shift Leader to run the store on duty, acting as the Person in Charge when no senior manager is present. You will support customer service, food program execution, safety, and shift tasks to maximize sales and uphold standards.

This role emphasizes team leadership, training, and operational improvement, requiring strong communication and supervisory skills, with a high school diploma and food safety certification preferred.

Qualifications

• Must be at least 18 years old.
• Must have a high school diploma or GED.
• Strong written, verbal, and interpersonal communication skills.
• Strong supervisory and organizational skills.
• Demonstrated strong leadership skills.
• Preference given to candidates with food service/retail management experience.

Responsibilities

• Oversee the full scope of shift operations as the PIC when a senior leader is not present.
• Perform shift tasks including POS transactions and vendor check-in.
• Ensure compliance with safety, policies, and procedures.
• Coach and support team members to deliver exceptional service.

Skills

Team Leadership

Customer Service

Communication

Supervisory Skills

Organizational Skills

Education

High School Diploma or GED

Food Safety Certification (ANSI approved)

Job description

Royal Farms in Norfolk, VA is seeking a part-time Shift Leader to run the store on duty, acting as the Person in Charge when no senior manager is present. You will support customer service, food program execution, safety, and shift tasks to maximize sales and uphold standards.

This role emphasizes team leadership, training, and operational improvement, requiring strong communication and supervisory skills, with a high school diploma and food safety certification preferred.