Store Shift Leader: Customer Experience & Ops

Royal Farms; Norfolk (VA); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Royal Farms in Norfolk, VA seeks a Team Leader to run store operations on duty and act as the Person in Charge in the absence of a senior manager. You will guide customer service, product availability, and food service execution while supporting the management team to drive sales and maintain safety standards.

You will coach team members, ensure compliance with policies, and uphold brand standards. The role requires physical stamina and flexibility for second/third shifts, weekends, and

Qualifications

• Must demonstrate strong written, verbal, and interpersonal communication skills.
• Demonstrated leadership and ability to develop team members.
• Minimum 1 year of food service or retail management experience preferred.
• ANSI-approved Food Safety Manager Certification is desirable.

Responsibilities

• Lead store operations during shifts, acting as Person in Charge when needed.
• Oversee customer service, product availability, and adherence to safety procedures.
• Manage shift tasks, POS transactions, vendor check-ins, and cash controls.
• Train and coach team members to meet operational standards.
• Ensure food service programs run 24/7 with quality and speed of service.

Skills

Leadership

Supervisory experience

Customer service

Training & coaching

Communication

Education

High School Diploma or GED

Job description

Royal Farms in Norfolk, VA seeks a Team Leader to run store operations on duty and act as the Person in Charge in the absence of a senior manager. You will guide customer service, product availability, and food service execution while supporting the management team to drive sales and maintain safety standards.

You will coach team members, ensure compliance with policies, and uphold brand standards. The role requires physical stamina and flexibility for second/third shifts, weekends, and