Shift Leader: Customer Experience & Store Ops

Walgreens; Colorado Springs (CO); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a dedicated team member to ensure the store opens and closes smoothly when management is absent, handling cash and door access for deliveries. You will assist customers, manage returns and refunds, and model Walgreens' commitment to a delightful shopping experience.

The role emphasizes strong English communication, leadership exposure, inventory awareness, and adherence to pricing and regulatory requirements.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Preferred knowledge of store inventory control.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of management, ensuring all systems start up and cash handling are completed.
• Completes product returns, refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, greets them, and assists with products and services to ensure a positive experience.
• Resolves customer issues and shares service best practices with the team to maintainWalgreens service standards.
• Holds store keys to open/close without management; supports warehouse/vendor processes and reports pricing and promotional setup.
• Maintains inventory accuracy, oversees stockroom, and ensures proper product placement and signage.

Skills

Leadership experience

Retail key holder

English fluency

Job description

Walgreens is seeking a dedicated team member to ensure the store opens and closes smoothly when management is absent, handling cash and door access for deliveries. You will assist customers, manage returns and refunds, and model Walgreens' commitment to a delightful shopping experience.

The role emphasizes strong English communication, leadership exposure, inventory awareness, and adherence to pricing and regulatory requirements.