Shift Lead: Customer Experience & Store Ops

Walgreens; Braintree (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens is seeking a capable team member to support store opening and closing in the absence of management, handle cash and refunds, and deliver a distinctive customer experience. You will assist with backdoor access for deliveries, maintain accurate cash registers, and help manage inventory and displays.

The role emphasizes customer engagement, proactive service, and adherence to pricing and regulatory standards.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management and ensure all systems start up, cash handling, and floor readiness.
• Process returns, voids, customer refunds, and cash drops; provide change for cash registers.

Skills

Leadership experience

Customer service

Retail key holder

Store operations

Tools

Cash register system

Store systems

Job description

Walgreens is seeking a capable team member to support store opening and closing in the absence of management, handle cash and refunds, and deliver a distinctive customer experience. You will assist with backdoor access for deliveries, maintain accurate cash registers, and help manage inventory and displays.

The role emphasizes customer engagement, proactive service, and adherence to pricing and regulatory standards.