Shift Leader — Customer Experience Champion

Jersey Mike's Merrillville; Merrillville (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Jersey Mike's Subs in Merrillville, IN is seeking a Shift Leader to support the management team in running the location. You will coach staff, ensure high-quality food, deliver the Jersey Mike's experience, handle cash, and train teammates through the LMS program.

You are expected to work 38–40 hours weekly, maintain cleanliness, and lead a crew of 2–5 while upholding policies and providing exceptional customer service.

Qualifications

• High school diploma or equivalent required.
• 1 year QSR experience preferred.
• Must be 18+ to operate slicer.
• Serve Safe Food Handler certification required.

Responsibilities

• Coach staff to deliver excellent customer service.
• Produce high quality food.
• Deliver the Jersey Mike's experience to customers.
• Handle cash transactions.
• Follow LMS Training Program.

Skills

Customer service

Food quality

Cash handling

Policy compliance

Training & development

Communication

Team leadership

Sales growth

Cleanliness

Urgency emphasis

Education

High school diploma or equivalent

1 year QSR experience preferred

Serve Safe Certification - Food Handler

Job description

Jersey Mike's Subs in Merrillville, IN is seeking a Shift Leader to support the management team in running the location. You will coach staff, ensure high-quality food, deliver the Jersey Mike's experience, handle cash, and train teammates through the LMS program.

You are expected to work 38–40 hours weekly, maintain cleanliness, and lead a crew of 2–5 while upholding policies and providing exceptional customer service.