Shift Leader - Coffee Shop | Guest Experience Champion

Ziggi’s Coffee, LLC; Hawthorne (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Ziggi’s Coffee, LLC in Hawthorne, CA is seeking an Assistant Manager who will partner with the General Manager to drive daily operations and deliver an exceptional guest experience. This role focuses on leading by example, coaching team members, and maintaining store standards.

You will help onboard new hires, supervise shifts, ensure drink quality, and manage administrative tasks while supporting a positive, growth-oriented store culture.

Qualifications

• 3–6 months of leadership experience in a coffee shop, café, or similar fast-paced setting (Ziggi’s experience preferred).
• Strong grasp of daily store operations, drink quality standards, and service fundamentals.
• Able to lead by example, give and receive feedback, and step into any role as needed.
• Excellent interpersonal and communication skills.
• Proven reliability and ability to take initiative without supervision.
• Completion of required training modules and a strong understanding of brand values.

Responsibilities

• Partner with the General Manager to lead the team and maintain day-to-day operations.
• Support new hire onboarding, hands-on training, and continual team development.
• Foster a safe, inclusive, and positive work environment that prioritizes guest experience and team well-being.
• Communicate consistently and clearly with the General Manager, store owners, and team members.
• Execute administrative duties including ordering inventory, preparing deposits, and entering invoices.
• Assist in upholding health, safety, and cleanliness standards across the store.
• Step into leadership during GM absences and serve as a reliable decision-maker on shift.

Skills

leadership experience

customer service

communication skills

initiative

Job description

Ziggi’s Coffee, LLC in Hawthorne, CA is seeking an Assistant Manager who will partner with the General Manager to drive daily operations and deliver an exceptional guest experience. This role focuses on leading by example, coaching team members, and maintaining store standards.

You will help onboard new hires, supervise shifts, ensure drink quality, and manage administrative tasks while supporting a positive, growth-oriented store culture.